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sales@crisis.com

T: 408 270.1100
F: 408 270.1183

CAGE: 45060
DUNS: 092214295

Crisis Computer Corp.
2240 Quimby Road
San Jose, Calif 95122

Copyright 2007



All logos and trademarks appearing on crisis.com are copyrighted by their respective companies.

To get your equipment back up and running in the shortest amount of time, Crisis offers exchanges, spares and rental kits, depending on your requirements.

Exchange Program

Exchanges* are handled on an advance basis - call our Service Center toll-free at 408 270.1100 or e-mail Service Center and specify the item you need and how you would like it shipped. Your part(s) will arrive with a Return Authorization (RA) tag. Return your failed part(s) within seven working days along with the tag to complete the exchange. The return must be repairable and of sufficient revision/etch to be upgradable to the level of item supplied. If not, additional charges may apply. If the return is determined to be non-repairable or you do not send back the failed unit, H-P list prices apply. A minimum restock fee of $100 will be applied to all ordered parts returned by the customer.

Board and Alignment Kits

KITA600   Board Kit, H/P A600 Computer          $150.00 per week
KITA600+  Board Kit, H/P A600+ Computer         $150.00 per week
KITA700   Board Kit, H/P A700 Computer          $150.00 per week
KITA900   Board Kit, H/P A900 Computer          $150.00 per week
KIT2563A  Board Kit, H/P 2563A Printer          $150.00 per week
KIT2105A  Board Kit, H/P 2105A Computer         $200.00 per week
KIT2108A  Board Kit, H/P 2108A Computer         $200.00 per week
KIT2108B  Board Kit, H/P 2108B Computer         $200.00 per week
KIT2111B  Board Kit, H/P 2111B Computer         $200.00 per week
KIT2112A  Board Kit, H/P 2112A Computer         $200.00 per week
KIT2112B  Board Kit, H/P 2112B Computer         $200.00 per week
KIT2113A  Board Kit, H/P 2113A Computer         $200.00 per week
KIT2113B  Board Kit, H/P 2113B Computer         $200.00 per week
KIT2117B  Board Kit, H/P 2117B Computer         $200.00 per week 
KIT7900-1 Alignment Kit, H/P 7900/01 Disc Drive $200.00 per week  	
KIT7906-1 Alignment Kit, H/P 7905/06 Disc Drive $200.00 per week
KIT7920-1 Alignment Kit, H/P 7920x Disc Drive   $200.00 per week
KIT7925-1 Alignment Kit, H/P 7925x Disc Drive   $200.00 per week	
KIT7974A  Board Kit, H/P 7974A Tape Drive       $200.00 per week
KIT7978A  Board Kit, H/P 7978A Tape Drive       $200.00 per week
KIT9826A  Board Kit, H/P 9826A Computer         $150.00 per week
KIT9836A  Crash Kit, H/P 9836A Computer         $150.00 per week

This is a sample of kits available.

To order/inquire: call our Service Center toll-free at 408 270.1100 or e-mail
Service Center

Custom Crash Kits

For short-term troubleshooting, a crash kit is your best bet. Crisis can provide custom configurations to your specifications at no cost in addition to standard set-up kits. The kit is yours to use for seven (7) days for a fee plus freight plus exchange cost of the parts consumed. Fees run from $150 and up, depending on specific requirements.

Contact the Service Center toll-free at 408 270.1100 or
e-mail and specify the parts you need.

Long-term Spares

If you're a third-party maintenance organization or a self-maintainer, our long-term spares program will support your repair contract or system with a minimum inventory investment. For a simple flat rate plus repair charges on parts consumed, you'll have the parts you need for a minimum of 90 days. You can set up any term you need, to cover the duration of a repair contract or the life of your system.

For more information or a price quote call the Sales Department at 408 270.1100 or
e-mail.

All exchanges, spares & rentals are covered by a 1-year board-level/90 day mechanical warranty.

*Note: Some circuit boards may have firmware that is not normally supplied under our exchange program. Be sure to remove your firmware from the failed unit(s) before sending them to Crisis.

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